The outbreak of COVID-19 changed the way people do almost everything. Along with daily routines, it also changed how companies do business.
While some businesses struggled and ultimately closed, others could survive or thrive under the new economic climate. When companies adapt to changing circumstances, they develop an evolving ability to survive.
Here are three ways businesses adapted to survive the changes in the post-covid economy.
Virtual business
Not every business can adapt to virtual platforms. Still, those who found virtual alternatives to their typical services often found ways to thrive. In some cases, it meant moving people out of the office and into a work-from-home setting. In other instances, it meant conducting services on video conferencing platforms.
Curbside service
For many businesses, goods need to change hands at some point. When delivery is not always a cost-effective option, some companies have adapted by bringing goods out to their customers’ cars. Curbside service allows customers to get their products without bringing additional germ traffic into the store.
Live chat for customer service
Representatives have a difficult if not impossible job trying to be on more than one call at once. However, some companies introduced chat options to utilize their customer service representatives better. This allowed the representative to talk to more than one customer at a time while still keeping track of the conversation.
Often, change comes slowly, and businesses can take time to test out new ideas. The COVID-19 pandemic forced companies to be agile and adapt to the new economic climate. The more your business can pivot for changing times, the more you can maintain your success.
